We didn't Grow Out of a Holding Company. We Grew Out of the Work.

Common signs of commercial roof damage include active leaks, water stains, standing water, cracked or blistered membranes, loose flashing, damaged seams, mold, and rising energy costs. Schedule a professional inspection if you notice any of these warning signs.

When a commercial roof fails, AVID responds through its 24/7 emergency dispatch at 833-766-3003. After assessing the building, active leak, and weather conditions, we work to provide temporary dry-in within 72 hours for qualifying emergencies. We document the damage, stabilize the affected areas, and develop a clear scope for permanent repair or replacement. A dedicated project manager communicates directly with you and provides updates throughout the work.

When damage occurs, AVID documents it with drone photography and an on-roof assessment, writes a scope your adjuster can approve, and then executes the repair or replacement. That documentation and accountability are what accelerate claims and get faster payouts. Most facility managers don't have that process in place, which is why having a contractor who does matters.

Heavy rain doesn't cause leaks—it exposes existing ones. Water finds small cracks, gaps, or failed seams that were already there. Common culprits are failed flashing (around vents, penetrations, edges), deteriorated seams, punctures in the membrane, clogged drains that cause pooling, or expansion joints in tilt-wall or masonry buildings. Once water finds a path, it spreads fast—into insulation, framing, ceilings, and electrical systems—turning a small leak into major damage.

The leak shows up during rain because that's when the volume increases enough for water to find and follow the path to the interior. The real problem happened before the rain; the rain just made it visible.

Don't wait. Call AVID at 833-766-3003 for same-day assessment. Temporary containment stops the damage while you decide on permanent repair. A drone inspection shows where water is actually getting in, not just where it appears inside the building.

Twice a year — spring and fall — plus after any major storm. Twice-a-year inspections catch small issues while they're still cheap to fix, and they keep manufacturer warranties valid (most require documented inspections).

A: For large-envelope buildings that stay operational, TPO, PVC, and EPDM are industry standards. TPO is cost-effective and performs well in heat. PVC is durable and reflective, lowering cooling costs. EPDM is proven long-term. The choice depends on budget, climate exposure, and whether you want energy-saving reflectivity built in.

More important than material choice: installation quality and system compatibility. A cheap TPO installed poorly fails faster than quality EPDM installed right. AVID is manufacturer-certified by Sika, Siplast, Garland, Johns Manville, and FiberTite—meaning every system is specified. That's why the warranty remains valid in year 18 instead of being voided due to an installer technicality.

For retail and warehouse roofs, a dedicated project manager stays on-site from start to finish, which matters on large envelopes where coordination and quality control prevent leaks over tenants or inventory. Call (817) 984-8441 to discuss which system fits your building and budget. We'll assess your existing roof, tell you if coating or repair makes sense, or spec a replacement that doesn't surprise you later.

A full walk of the membrane, drone imagery for hard-to-access areas, photo documentation of all penetrations and flashings, moisture survey if warranted, core cuts on flat roofs when needed, and a written report with prioritized recommendations and pricing.

No. Roof warranties cover manufacturing defects and workmanship, not weather events. Hail damage is a separate issue—that's what property insurance covers. If your roof is hit by hail, the membrane warranty remains intact; the hail damage claim goes to your insurance.

The catch: if repairs are done poorly or with mismatched materials, that can create warranty gaps. That's why the contractor who repairs hail damage matters. AVID is manufacturer-certified with Sika, Siplast, Garland, Johns Manville, and FiberTite—meaning repairs meet specifications and the warranty still holds. A non-certified contractor cutting corners could void the warranty on the repaired section.

When hail hits, call AVID at 833-766-3003. We'll document the damage with drone photography, write a scope your adjuster can approve, and repair it right so the warranty stays valid. Call (817) 984-8441 with questions about your current warranty or repair options.